Contact Us Online

The Non-Emergency Patient Transport Service (NEPTS), provided by South Central Ambulance Service NHS Foundation Trust (SCAS), delivers transport for eligible patients who have a medical reason that means they are not able to travel for treatment by another method.

From 1st November 2023 Health Care Professionals will no longer have access to book routine outpatient appointments for patients. 

You, your relatives, and carers can access https://managemybooking.scas.nhs.uk/patientzone to manage the booking process from end to end. 

If it is your first use of NEPTS, you will need to book via the telephone and create your record and thereafter the online system will be available. 

They will require the following information to set up an account on the SCAS patient hub. 

• NHS Number

 • DOB

Patients can book via the online platform up to 20 days in advance but no later than 2 working days before the appointment. 

This platform enables the patient to.

 - Place a booking on the system. 

- Amend a booking. 

- Cancel a Transport booking.

 - Obtain an Estimated Time of Arrival 

Telephone Numbers 

For Patients that do not have access to book via the online platform you may use the following numbers

 Hampshire Patient Led Line –0300 123 9833 

Thames Valley patient Led Line - 0300 100 0015

On 27th September 2023 the surgery changed to Klinik from eConsult

What does this mean for our patients:

1. For patients who access the tool via our web site it will be visible different. Please take a little time to familiarise yourself with the options as this will speed you access to the support you need.
2. The team answering your calls do not have access to your clinical records and therefore will not be able to make any bookings or provide information to you.
3. For patients that are unable to use the web site and therefore call us, our operators will take you through the Klinik templates as if you were accessing the online system, in effect in a similar way as when you call 111. This is to ensure our GPs have the information they need to triage your clinical concerns. This will mean some calls will take longer than at present.
4. The team answering your calls will collect your requests for matters such as Fit Notes, blood appointments, dressing changes, insurance letter requests, hospital transport, test results and enter the details into Klinik. These will be forwarded to the appropriate back office team, who will either confirm your request has been actioned by text, email or phone, or they will contact you to make specific arrangements.
5. The triage doctors will as now work through all clinical online consultations and will contact you with the outcome of their triage either by text, email or phone.
6. Our objective is to have the online consultation system available to patients between 8am and 1pm and from 2pm to 4:30pm. Dependent upon demand we may need to close the system earlier or “snooze” the system until we have caught up with the workload.