Prescriptions

The Surgery processes over 35,000 repeat prescription items per month, making it one of the major tasks undertaken each and every day. The most effective way to manage REPEAT PRESCRIPTIONS is to use our ONLINE PRESCRIPTION REQUEST SERVICE and to have your prescription “delivered” to your pharmacy electronically. You may also complete the Klinik form or Web Form to submit your request online.

Ways to request Repeat Prescriptions are shown below. You can also send your request to us by post and if you want us to post it back please enclose a stamped address envelope. You may also let your Pharmacy manage your order, and they will order from us.

Please allow five full working days for your request to be processed.

If you have a request to do something e.g. arrange a blood test from your GP either typed on the right hand side of your prescription or a note attached to your prescription, then please ensure that you carry out the task before submitting your next request. Failure to do so will result in a delay in processing your request and may also result in a reduction in the number of tablets issued to you. This is for your own safety

FAQs

Do I need to Register every time I request a prescription?

No, this only needs to be done the first time that you use the service. When collecting login details please bring a form of ID with you

Will I receive an email confirming receipt of my request?

No, you will not receive an email, but the system stores a history of everything you ordered.

Can I use my email address for more than one family member?

To keep patient's records secure each patient will need their own login and password.

Why can I not see all my medication on the repeat medication list?

The doctor who prescribed your medication will decide whether it will be listed as a repeat medication on your records. This is a safety issue to ensure you are reviewed appropriately before any further medication is prescribed for you. If it is appropriate for you to order further prescriptions of the medication online it will be available for you to see and order when you login.

How long will my prescription take to be issued?

We do ask that you allow 5 working days for prescription requests, but this may take longer if there is a problem with the request.

Urgent Requests for Medication

We regularly receive 15-20 requests per day where our patients are running out of their medication, the majority of which are non-urgent medications (see below). As a result our GPs are spending the equivalent of 10 appointments per day reviewing and authorising medication whilst our Receptionists spend valuable time keeping a watching brief on where the prescription is to enable the patient to collect on the same day.

With a little bit of forward planning these prescriptions could be ordered in advance and be dropped efficiently into the prescription process making more time available for GPs to see patients.

As a result same day urgent prescription requests will be strictly limited to the following medications, and patients will not be able to access an urgent prescription more than once. You can of course ask your Pharmacist for an urgent prescription which they can dispense without a prescription being signed by your GP.

Asthma and COPD reliever inhalers
Anticoagulation
Insulin, and associated products and other antidiabetic medications
Antiepileptics
GTN spray
Long terms steroids and Immune suppressants
Antipsychotics
Anti-arrhythmics
Palliative care patient’s medications
Long term antibiotics
EpiPen
Infant formula

Requests for urgent medications should be made before 12:00pm and will not be available for collection until 6:00pm. If you require your usual medication as an emergency and it is not possible to get a doctor’s prescription in time, it may be possible to obtain a supply from the chemist.

Prescriptions Charges and Exemptions

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication

Please read detailed information about prescription exemptions and fees on the NHS website and NHSBSA website.

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