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VIEW ALLPharmacy First service
The Community Pharmacist Consultation Service (CPCS) has been available to patients for the past 12 months via the surgery. Many will have used the service for:
- urgent repeat prescription supply;
- NHS referrals via the GP practice for minor illnesses
The new Pharmacy First Service builds on this by now enabling community pharmacies to manage patients for seven common conditions:
- Acute otitis media (1 - 17 years old)
- Impetigo (1 year and over)
- Infected insect bites (1 year and over)
- Shingles (18 years and over)
- Sinusitis (12 years and over)
- Sore throat (5 years and over)
- Uncomplicated UTI (Women 16 - 64 years)
Patients can access this new clinical pathway by walking into the pharmacy directly or where appropriate, by contacting them by video consultation. In addition, patients can access the service via referrals from:
- NHS 111 (online, telephone and NHS App)
- integrated urgent care clinical assessment services
- urgent treatment centres
- emergency departments
- 999
- general practice (for the 7 new pathways in addition to the existing minor illnesses)
Change of Online Consultation System
On 27th September 2023 the surgery changed to Klinik from eConsult
What does this mean for our patients:
- For patients who access the tool via our web site it will be visible different. Please take a little time to familiarise yourself with the options as this will speed you access to the support you need.
- The team answering your calls do not have access to your clinical records and therefore will not be able to make any bookings or provide information to you.
- For patients that are unable to use the web site and therefore call us, our operators will take you through the Klinik templates as if you were accessing the online system, in effect in a similar way as when you call 111. This is to ensure our GPs have the information they need to triage your clinical concerns. This will mean some calls will take longer than at present.
- The team answering your calls will collect your requests for matters such as Fit Notes, blood appointments, dressing changes, insurance letter requests, hospital transport, test results and enter the details into Klinik. These will be forwarded to the appropriate back office team, who will either confirm your request has been actioned by text, email or phone, or they will contact you to make specific arrangements.
- The triage doctors will as now work through all clinical online consultations and will contact you with the outcome of their triage either by text, email or phone.
- Our objective is to have the online consultation system available to patients between 8am and 1pm and from 2pm to 4:30pm. Dependent upon demand we may need to close the system earlier or “snooze” the system until we have caught up with the workload.